FAQ

Shipping & Delivery Time

Orders are processed quickly, typically shipping within 1-2 business days. While delays are rare, they may occasionally occur. Most orders arrive within 4-7 business days, with any exceptions clearly noted on the product page.

Return Policy

We offer a 30-day return window, allowing you to request a return within 30 days of receiving your item.

Are Returns Free?

If the item is defective, we cover the return shipping costs. However, if the return is due to personal preference or other non-defective reasons, the customer is responsible for return shipping fees.

Accepted Payment Methods

We accept the following payment options:

Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
Digital Wallets (Apple Pay, Google Pay)
PayPal Express

Can I Cancel My Order?

Yes, you can cancel your order for a full refund as long as it has not yet shipped. If you need to cancel, please contact us immediately at support@gymprofactory.com.

What if My Product Arrives Damaged?

Inspect your package upon delivery. If you notice any visible damage, note it when signing for the package or write “suspect damage” if you cannot inspect the contents immediately. If the item is damaged, send photos to support@gymprofactory.com, and we will arrange a replacement or compensation.

How to Place an Order

Online:

Select your desired product and click "Add to Cart."
Proceed to checkout.
Enter your shipping and billing details to finalize the purchase.

By Phone:

Call us at +1 (904) 440-3114, and we will assist you in placing your order.

Order Confirmation & Tracking

After placing an order, you will receive a confirmation email with payment authorization and order details.
Once your order ships, we will send a follow-up email with tracking information.

Will I Receive an Order Confirmation Email?

Yes, an order confirmation will be sent to the email address provided at checkout. Please ensure your email is entered correctly and keep the confirmation for your records.

Can I Modify My Order?

Orders can be updated at no extra cost before they have shipped. Please email support@gymprofactory.com with your request. If a price difference applies, we will adjust the charge accordingly or send an invoice for the difference.

For any immediate assistance or inquiries, contact us at support@gymprofactory.com or call +1 (904) 440-3114